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Welfare Assistance

HELP & ADVICE

RSPCA Sussex North and Brighton Branch offers some financial assistance for pets in crisis whose owners cannot afford their vet bills. We assess requests on a case by case basis and we have limited funds. As a charity we need to make our resources go as far as possible and the help we give is means tested.

We do not have our own vets so any financial help we are able to give would be paid directly to the vet administering the treatment. Please fill in the following form (Vet Assist Form) to capture some basic information and we will get back to you as soon as possible.

For our full welfare assistance policy please read below or download using the link, however please note:

We do not cover routine treatments, e.g. flea, wormer, vaccinations
You must live within our branch area
We cannot pay for anything retrospectively
We need to see an estimate and vet notes before we can agree to any financial help

*Please note, this is not an emergency service and we cannot guarantee a time scale for a response so if your pet is suffering, sick or injured please take it to your vet.

RSCPA WELFARE ASSISTANCE POLICY

The RSPCA is the leading UK animal welfare charity, specialising in the rescue,
rehabilitation and rehoming of animals in the greatest need and the prevention of
cruelty.
Your local RSPCA Branch (Sussex North and Brighton Branch) is committed to
animal welfare and recognises how much pet ownership benefits people. The
relationships we have with our pets improve our wellbeing both mentally and
physically. Sharing your home with a pet can have positive beneficial effects on
stress, anxiety and depression, and feelings of loneliness by providing
companionship.
Pets help people in so many ways and they depend entirely on us for their needs in
terms of food, shelter, emotional wellbeing and to live free of pain and suffering.
RSPCA Sussex North & Brighton Branch cares about your pets and if you are
struggling financially and need support with your pet we are here to help you. We
are able to provide pet food, animal welfare and pet care advice, and, subject to
certain eligibility criteria, we may also be able to give assistance with spaying and
neutering, micro-chipping, veterinary care and behavioural support, ensuring pets do
not suffer due to their owners’ financial difficulties.
The purpose of this policy is to set out the principles, criteria and processes that
determine how the RSPCA Sussex North & Brighton Branch manage requests for
financial assistance.
Emergency Veterinary Treatment
Our Branch does not run our own clinic and cannot offer an emergency veterinary
service. In the event of an emergency, you should seek treatment at either an
animal charity hospital (PDSA) or private veterinary practice as this is in the best
interest of the animal. We are able to provide a list of recommended veterinary
practices within our Branch area and with whom we have a preferential charity
relationship.
Eligibility for Welfare Assistance
To ensure that our resources are directed where there is most need, we will assess
each request on a case-by-case basis prior to assistance being offered. All
accepted requests will be offered a set contribution towards the required treatment.
The level of assistance will be confirmed with you once we have all the necessary
information.
The Branch contribution will be paid directly to the vet practice where treatment is
undertaken. The Branch will specify the veterinary surgery that you will need to
attend with your pet, this may mean that you need to attend a different surgery for
your pet’s treatment.
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To be eligible to receive Welfare Assistance from the RSPCA Sussex North &
Brighton Branch you must be over 18 and reside within the boundaries of the Branch
area (please check eligible postcodes). You will need to be able to provide evidence
of receiving certain benefits (see below), or have proof of low income. The Branch
may decline neutering and welfare requests of any animal at their discretion, for
example if we believe that an owner is breeding from an animal.
The Branch will offer assistance to a maximum number of animals per household at
their discretion. There is a limit of financial assistance of £200 per animal. Please be
aware that we cannot consider repeat welfare assistance requests.
Proof of Eligibility
Photographic proof of identity will be required and evidence of receipt of any of the
following benefits:
▪ Housing Benefit
▪ Council Tax Benefit (not single persons reduction)
▪ Universal Credit
▪ Income related Job Seekers Allowance
▪ Income related Employment & Support Allowance
▪ Pension Credit
Pet details
In order to process and assess your request, you will also need to provide the
Branch with full details of your pet’s health. This will involve completing a form
authorising your veterinary surgeon to disclose your pet’s records to the Branch.
Review of your pet’s health records will assist with the assessment of your claim.
The Branch may also speak directly to your veterinary surgeon to obtain more
information in relation to your request and any possible treatment required. The
Branch may, however, require treatment to your pet to be carried out at a different
veterinary surgery than your usual branch.
Excluded Treatment
Although each request is assessed on a case-by-case basis, our policy is that we
are unable to provide assistance in relation to the following circumstances:
▪ Vaccines
▪ Referrals to specialist veterinary surgeons
▪ Tests that will not improve the clinical outcome for your animal
▪ Private cremation
▪ Euthanasia on behavioural or mental health ground
▪ Payment for retrospective veterinary treatment
Additional Costs
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Depending on the treatment required, any additional costs associated with before or
after care for your pet, will be the responsibility of the owner of the animal. Any
estimate given by a vet can only be approximate as the treatment provided will vary
according to how your pet responds. The Branch may not cover the cost of any
subsequent consultations, examinations, treatment or prescriptions required for your
animal.
The Branch reserves the right to require you to contribute towards the cost of the
treatment under the Welfare Assistance scheme and this will be determined on a
case-by-case basis. The decision of the Branch in relation to any contribution
required by you is final and binding.
Since 2016 in England & Wales it has been a legal requirement for all dogs over the
age of 8 weeks to be micro-chipped. This legal requirement for microchipping also
applies to cats from 2023. If your cat or dog is not already chipped, we will be
unable to do a neuter (under our neutering policy) unless you choose to chip as well.
It is your responsibility to register your pet’s micro chip and keep your details up to
date on the microchip database.
Post Operation
Owners need to be aware that there are risks with any surgery and post-operative
complications can occur. Treatment to resolve these will be the owners
responsibility.
Responsibility
It is the pet owner’s legal responsibility to ensure the health and wellbeing of their
pet at all times. Any successful, or unsuccessful, application for financial assistance
under this policy does not confer any responsibility for the animal to the Branch. In
the event that financial assistance is provided, the owner retains the control of their
pet and any final decision for veterinary treatment remains within the sole remit of
the owner.
Other Options
There is never a need to abandon a pet and our aspiration is that every pet should
enjoy a healthy life in a happy home.
Most pet owners feel a responsibility to protect the health and wellbeing of the
animals in their care, and when household circumstances change such as loss of
employment, rent increases, changes to benefits or ill health, it is often then that
people are forced to consider giving up their pets at a time when they are most
needed.
Our aim is to enable pet owners to keep their pet(s) with them, as the best place for
a pet is in the home and not a rehoming centre. However, we recognise that in
some circumstances owners may no longer be able to cope or care for their pets
and in those situations we will support people to make the choice that is right for
them and their pet. In the circumstance where a pet is signed over to the Branch,
we will seek to match them with new families to meet the pet’s individual needs.
Entire Agreement
When you apply for financial assistance under this policy you agree and accept that
the Branch reviews each application on a case-by-case basis. Although the Branch
does seek to provide assistance it is unfortunately not possible for the Branch to
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accept every application. Any decision made by the Branch is therefore final and
binding.
By applying for assistance under this policy and completing the forms required by
the Branch you are accepting the terms of this policy and accept that the Branch are
not providing any services or goods to you.
How we use your information
If you register to receive financial assistance for your animal(s), our Branch will
collect and use the details you give to process your request. We need to keep a
record of your name and address, what animals you own, details of your eligibility
(as above) and your contact details. We may also record details of your animal’s
treatment.
Your personal data will be treated in confidence in accordance with data protection
regulations. Your personal data will be kept for seven years. You can view our
privacy policy on our website.
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The person responsible for this policy/procedure is: The Branch Manager
This policy has been approved by the Board of Trustees at the committee meeting
held on 13 December 2022. This policy will be reviewed on an annual basis by the
Board of Trustees.

LAST UPDATED: December 2023